Our Customers Love Our Service...

Can't believe the ship time, since I had called yesterday just to get update. Thank you again. This has been a great experience.

I love my new cushions..thank you doing such a great job on something that become a problem...you guys were great on helping me with the colors and finding my mistake of having the stripes going the wrong way...thanks again..

Received order Thursday. The pads are truly wonderful with great workmanship. Thanks so much!

We just wanted to take the time to say "thank you" for an outstanding job. My girlfriend and I are both managers, I in a dental laboratory, she in retail, and we only wish we had employees working for us that exhibited your concern for detail and customer satisfaction. Too often a customer will complain, but seldom do you hear the words of praise for a job well done. I had similar chairs for several years, and we decided to put them to rest two years ago at our curbside( not realizing we could have gotten new cushions). Needless to say, they were gone in less than a half an hour.

Since that time, we have been through several lounge chairs at our poolside retreat, but have missed the absolute comfort that your chairs provide. Being in Pennsylvania, we have limited resources here, and so we decided to go online to research the chairs we were so desperately missing, and that is how we happened upon your website. The chairs arrived this afternoon, and we are absolutely thrilled with them. Their extreme craftmanship will provide us with years of comfortable poolside laziness. We broke them in tonight with a bottle of Merlot and some cheese and crackers...what can I say? We Pennsylvanians only get this luxery for three months a year.

But just as overwhelming as the product itself was the excellent customer service we received. You were professional, polite and engaging. The product arrived as promised, and you followed through with us until the end. We are very impressed, and just wanted to express our gratitude with a letter. Any employer should be happy to have you as part of their team. We will certainly refer you to our friends and relatives.

Thanks so much for handling and providing a really good outcome. I was so impressed with your customer support (which most companies don’t pay attention to anymore). I told you before that I have spread the word about your company because I was pleased with your service. Now I am even more a fan and will continue to promote you (and look at that - free marketing!!!)

I will be take your advice and donate the first set of pads to a charity. So others can enjoy them too.

Thanks so much again. I look forward to the new pads.

I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again!"

Thanks so much,
Tamara Penn

p.s. Terry should get a raise -- he is awesome to work with!

... Again, thank you both for all the time you took and all of your suggestions.....

Our replacement cushions just arrived - Nicely done, we are very pleased.

...we received our chairs last week and they are great. Please keep my information on file because I will probably order 2 more next spring. Thanks again.