People Love Our Service...

Here are a few examples of emails/letters we've received from some of our customers after dealing with us. Some purchased, some didn't, but all had nice things to say. We love it when that happens!

Received order Thursday.  The pads are truly wonderful with great workmanship. Thanks so much!

Steve Thurston, California

We just wanted to take the time to say "thank you" for an outstanding job. My girlfriend and I are both managers, I in a dental laboratory, she in retail, and we only wish we had employees working for us that exhibited your concern for detail and customer satisfaction. Too often a customer will complain, but seldom do you hear the words of praise for a job well done. I had similar chairs for several years, and we decided to put them to rest two years ago at our curbside( not realizing we could have gotten new cushions). Needless to say, they were gone in less than a half an hour.

Since that time, we have been through several lounge chairs at our poolside retreat, but have missed the absolute comfort that your chairs provide. Being in Pennsylvania, we have limited resources here, and so we decided to go online to research the chairs we were so desperately missing, and that is how we happened upon your website. The chairs arrived this afternoon, and we are absolutely thrilled with them. Their extreme craftmanship will provide us with years of comfortable poolside laziness. We broke them in tonight with a bottle of Merlot and some cheese and crackers...what can I say? We Pennsylvanians only get this luxery for three months a year.

But just as overwhelming as the product itself was the excellent customer service we received. You were professional, polite and engaging. The product arrived as promised, and you followed through with us until the end. We are very impressed, and just wanted to express our gratitude with a letter. Any employer should be happy to have you as part of their team. We will certainly refer you to our friends and relatives. Thank you so much.

Ellie Gurvitz & Tina Moskella, Pennsylvania

[After a manufacturing error...]

Thanks so much for handling and providing a really good outcome. I was so impressed with your customer support (which most companies don’t pay attention to anymore). I told you before that I have spread the word about your company because I was pleased with your service. Now I am even more a fan and will continue to promote you (and look at that - free marketing!!!)

I will be take your advice and donate the first set of pads to a charity. So others can enjoy them too.     

Thanks so much again. I look forward to the new pads.

Dianne Freed, New Jersey

Charles, Canada

... Again, thank you both for all the time you took and all of your suggestions.....

Lori Hon, Florida

Our replacement cushions just arrived - Nicely done, we are very pleased.

Colene Frederick, Virginia

...we received our chairs last week and they are great. Please keep my information on file because I will probably order 2 more next spring. Thanks again.

Lynne Wolfe, Georgia

The furniture is terrific. Mark and I have been sitting outside reading the paper at the table. Thank you [...] so much! In fact, I am trying to convince a friend of mine to come over and look at it because she has been thinking about getting outdoor furniture too. Thanks again for all your help.

Phyllis Coleman, Florida

I received my Patio Furniture as promised (actually 2 weeks earlier than quoted!!) and am absolutely thrilled. It came completely assembled (including cushions) and it was just a matter of placing them on my patio.

The fabrics are gorgeous and the quality of furniture itself is outstanding. The chairs and tables are very stable and don't wobble at all ( a problem with my previous wrought iron furniture ).

This is the first time I have ever purchased furniture online and I must admit I was a bit apprehensive, but my fears were unwarranted!! I had house guests the day of delivery and they were very impressed with the quality and comfort.... so much so, they stayed an extra day to enjoy it!!

Best Regards,
Dr. Richard Caprio, Florida

We received our order today and everything is absolutely beautiful! We are very pleased with the design that we selected as well as the workmanship of the furniture; very nice quality. I also appreciate all the other extras that you sent! I will definitely pass along you to my friends that are looking for patio furniture. I will also send you a picture when we get everything in place. We can't even thank you enough for all you have done for us.

Jenny Ammons, Pennsylvania

Just a note to say thank you so much for all of your help with the broken pipe under the seat cushion of my swivel rocker. The parts arrived Friday and my daughter's friend fixed it today. I hope that the broken parts you requested helped you to figure out why the two pipes came apart as they did.Again many thanks for you kind and quick resolution of my problem.

Paula Dunn, Florida

Boxes (cushions) just arrived. It is a 'tad' cool here, 32 degrees. We put the boxes in the garage for now until we can get them out on the porch. Yes, we use the porch most everyday unless the temperature is below 40 degrees.

I did, however, peek into one of the boxes. They look nice.

I really do not know how to thank you and your company. So... THANK YOU ... and I will definitely recommend you to anyone and everyone who wants (needs) cushions.

Connie Sloan, North Carolina

I did not forget to send you the picture of my beloved patio furniture. Thank you again.

Best wishes to you and the crew you work with in the New 2008 Year.

Sincerely, Lu Isakovic, New Jersey

Well I got your wonderfully detailed drawing and the chair clip last week--thanks so much for sending it so promptly!! I apologize for taking so long to acknowledge your kindness, but ...

... tried the clip. It appears that it won't work on my chair, so I think I'll just have to  admit defeat on that project and just purchase a new one! I can't tell you how uplifting it was, in a very bad week, to be on receiving end of all your patience, not to mention quick follow-through in addressing my problem.

Again, many thanks--may your act of kindness come right back at you, many times!

Very Sincerely and Gratefully,

Terri Helmericks, California